Lock is beeping multiple times


Why is my lock beeping multiple times when I lock and unlock it? The lock is beeping multiple times and the lock symbol on the keypad is blinking red. 


The multiple beeps means that the Dermum E Lock motor is having trouble extending and retracting the deadbolt. This may be due to an alignment issue with the deadbolt. 

To resolve this, it is recommended that the lock be reinstalled. 

If this issue persists, please contact us at cs@dermumstore.com