Issues with pairing Dermum E Smart Lock

Question

My lock is not connecting to my app when pairing. Why can't I pair my phone to the app?

Answer

If it is new lock, perform the following steps to help pair the lock. 

• Restart your smart phone. 
• Take out the batteries from the lock and place them back in again. 

After performing these steps, 

• Tap on the lock keypad to illuminate the keypad while pairing it with the app.