Issues with connecting Dermum Gateway to Sifely App

Question

Dermum Gateway unable connect to the APP on the iPhone. Why can't I connect my Dermum Gateway to my app? 

Answer

Here are the recommended troubleshooting steps:

• Reinstall the Dermum Smart Lock App. When reinstalling, ensure that location services are enabled while using the app. 
• Restart your smartphone. 
• Ensure that light on the Dermum Gateway is blinking red and blue when trying to pair with the Sifely app. 

If you are still facing issues, please reach out to cs@dermumstore.com.