Gateway Is offline

Question

My gateway went offline. Why is my gateway offline? 

Answer

Here are several factors that could be affecting it: 

• Unstable wifi connection.
  • Check if other devices connected to same wifi network are still working. 
• Power outage in area. 
• Gateway unplugged. 

Here are the recommended troubleshooting steps:

• Disconnect Dermum Gateway from power outlet.
• Wait 5 minutes.
• Check online/offline status within app. Check which color light the gateway is blinking?