Dermum Gateway to Dermum Lock Checklist
Question
I am not sure if my Dermum Gateway is connected to my Dermum Lock. I am having Dermum Gateway connection issues. How do I check if my Dermum Gateway and Dermum Lock are connected?
Answer
Please ensure the following:
-
Light on Dermum Gateway is flashing blue.
- If the gateway is blinking red, it means that it is not connected to local wifi.
- If the gateway is flashing red/blue, it means that the gateway is ready for pairing and set up with your phone.
-
Ensure that Gateway is placed near the lock. We recommend about 10 feet.
- This affects the signal strength and reliability of the remote connection.
- You are the person who originally paired to the lock your app/account.
Please check the following within the app.
-
Check remote unlock/lock status button. This button will only appear if a Dermum Gateway is the connected to the lock.
- If this icon does not appear, ensure the following:
- The Dermum Lock and Dermum Gateway are about 10 feet apart.
- Unplug the Dermum Gateway and plug it back in again.
- Take out the batteries from the lock and place them back in again. Wait 5 minutes to see this icon reappears.
- If this icon does not appear, ensure the following:
- Check Gateway status on app. See how to check below.
- Check the signal strength within the app. See how below. Medium or Strong strength is desirable.
- Check if remote unlock is turned on.