Connection issues with working Dermum Gateway

Scenario 1: 

Dermum Gateway has been set up and remote unlock and other remote features have been working, but suddenly stop.
 

Scenario 2:

Dermum Gateway has been set up and remote features only work sometimes. 
 
 

Scenario 1

There are several factors that can cause this:
 
1. Wifi network is unstable.
2. Power outage affecting the gateway. 
3. Gateway was unplugged. 
4, Change in wifi settings. 
 
Here are some troubleshooting steps. 
 
1. Check the signal strength of the gateway. (Look below on how to find the signal strength from a gateway to a lock within the app).
Sifely App Lock Gateway SettingSifely App Gateway to Lock connection
2. If possible, unplug the gateway from the power source and plug it back in again. If the gateway starting blinking blue, check the signal strength 
3. Wait a while and restart your router. 
 

Scenario 2

There are several factors that can cause this:
 
1. Wifi network is unstable.
2. Signal strength between lock and gateway is week. 
3. Signal strength between gateway and moderm/router is weak. 
Here are some troubleshooting steps. 
 
1. Check the signal strength of the gateway. (Look below on how to find the signal strength from a gateway to a lock within the app).
 (Look below on how to find the signal strength from a gateway to a lock within the app).
sifely appdeadbolt
2. If weak, unplug the gateway from the power source and plug it back in again. Move Dermum Gateway the closer to lock. 
3. Wait a while and restart your router.